Office Financial Policy
Thank you for allowing us to be a part of your oral and maxillofacial health care. For your convenience, we have listed our office financial policies below.
Payment of service is due in full at the time of service in our office. All patients are considered cash pay until we have verified your insurance coverage. Procedures could be covered under your medical insurance or your dental insurance or both. Once we have verified insurance coverage we will file a claim for you and if there is any overpayment, you will be refunded. For your convenience, we accept cash, check, Visa, MasterCard, Discover and American Express. There is a 3% fee when using a credit card.
Patients with Insurance
We will bill most insurance carriers for you if proper paperwork is provided to us. We cannot bill your insurance company unless you have provided us with your correct insurance cards; therefore we must be notified if your insurance changes. Your insurance policy is a contract between you and your insurance carrier. We are not a party to that contract. We do not routinely research why an insurance carrier has not paid or why it paid less than you anticipated for care. If our professional fees are not paid within 45 days from services rendered, all fees are past due and payable in full by you. Interest starts accruing immediately.
Benefits verified by our office are not a guarantee of payment by your insurance company. It is verbal benefits only. Your surgical deposit is an estimate of your portion based on the information given by your insurance company. You will be responsible and receive a bill if your insurance does not pay.
All payments for surgery will be collected at least 5 days before service is performed. Co-payments, deductibles, and non covered services are due before treatment. Non-covered services: Any care not paid for by your existing insurance coverage will require payment in full at the time services are provided or upon notice of insurance claim denial.
As a courtesy to our office, when rescheduling or canceling a surgery appointment, please contact our office at least 24 business hours prior to the appointment; otherwise a surgical charge of TIME BLOCKED ON SCHEDULE (EXAMPLE: 60 MINUTES is 712.00) will be applied to the account. For surgeries lasting 90 minutes or longer, please contact our office at least 48 business hours prior to the appointment to reschedule or cancel, otherwise there will be a surgical charge of TIME BLOCKED ON SCHEDULE ( EXAMPLE: 90 MINUTES IS $1020) applied to the account. All checks returned by your banking facility will result in a handling fee of $50.00
Personal injury cases
Our office does not make special arrangements for payments. You are responsible for payment before treatment is rendered. We do not accept letters of guarantee from attorneys or any other guarantee by attorneys.
Any and all attorney’s fees, costs and/or expense arising out of, resulting from or incurred in connection with the collection of amounts past due and payable to Dr. Brandner for professional services rendered, including but not limited to the cost of litigation, shall be borne by the patient.
Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.
We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call YOUR INSURANCE COMPANY if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated.